Terms & Conditions – Ecomparts

By accessing, using, or placing an order through Ecomparts (“we,” “our,” “us”), you (“buyer,” “customer,” “user”) agree to the following terms. These Terms form a legally binding contract under Indian law.

1 – General Disclaimer

• Ecomparts reserves the absolute right to modify, suspend, or discontinue any part of the website, product offering, or policies at any time, with or without notice.

• Continued use of our website or services constitutes your unconditional acceptance of such changes.

2 – Product Availability & Description

• All products are offered strictly on an “as-is” basis, based on the latest available specifications.

• Ecomparts does not guarantee product continuity, availability, or manufacturer updates.

• Product images are for representation only. Actual appearance, color, or packaging may vary.

3 – Order Acceptance & Rejection

• Placement of an order does not constitute acceptance.

• Ecomparts reserves the sole right to accept, reject, cancel, or modify any order at any stage, for reasons including (but not limited to):

  • Stock unavailability

  • Pricing or listing errors

  • Suspicion of fraud, bulk resale, or misuse

• In such cases, liability is strictly limited to refund of payment, if applicable, subject to refund policy timelines.

4 – Pricing & Payment

• All prices are exclusive of GST, unless otherwise specified, and subject to revision without notice.

• Full advance payment (or pre-agreed advance) is mandatory before processing or dispatch.

• Ecomparts is not responsible for delays, failures, or losses caused by third-party payment gateways, banks, or technical errors.

5 – Shipping & Delivery

• Dispatch timelines are generally 2–4 working days, and delivery timelines are estimated at 5–15 working days.

• Delivery timelines are indicative only, not guaranteed. Delays may occur due to courier operations, customs, natural causes, or third-party logistics.

• Once goods leave our warehouse, title, ownership, and risk transfer to the buyer, as per the Sale of Goods Act, 1930.

6 – Order Cancellation

• Orders, once confirmed, are non-cancellable by the customer.

• Exception: If an order is not processed or dispatched within 7 working days and no update is provided by Ecomparts, the customer may request cancellation.

• Approved cancellations will be refunded within 10–12 working days, subject to compliance checks.

7 – Returns & Exchanges

• Returns/exchanges are permitted only in case of:

  • Physical damage during transit, or

  • Product being non-functional on arrival

• Such claims must be raised within 24 hours of delivery, supported by a mandatory unboxing video.

• Approval of return/exchange is at the sole discretion of Ecomparts.

• Products must be returned in original, unused condition, with complete packaging, labels, and accessories. Non-compliance will lead to outright rejection.

8 – Refund Policy

• Refunds, once approved, are processed strictly as per internal compliance protocols, including:

  • Inventory & serial number audit

  • Quality verification

  • Reverse GST & statutory checks

  • Fraud-prevention audits

• Refund timelines:

  • 25–45 working days for returns/exchanges

  • 10–12 working days for approved cancellations

• Refunds will be credited only to the original payer’s account and payment method, in compliance with RBI guidelines.

• Administrative, handling, packaging, and statutory charges may be deducted at Ecomparts’ discretion.

• Refunds are non-transferable, non-negotiable, and final.

9 – Warranty & Liability

• Ecomparts provides no direct warranty unless expressly mentioned on the product page.

• Manufacturer warranty (if applicable) must be claimed directly by the customer through authorized service centers.

• Ecomparts assumes zero liability for:

  • Compatibility issues

  • Installation damage

  • Third-party handling or courier mishandling

  • Product misuse or modification

10 – Account Responsibility

• Customers are fully responsible for maintaining account confidentiality, login credentials, and payment details.

• Ecomparts is not liable for losses due to unauthorized account access, incorrect information, or user negligence.

11 – Limitation of Liability

• To the fullest extent permitted by Indian law, Ecomparts shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or business opportunities

  • Downtime, malfunction, or third-party claims

• In any case, Ecomparts’ total liability shall not exceed the invoiced value of the product in dispute.

12 – Intellectual Property

• All website content, product descriptions, branding, images, and documentation are exclusive intellectual property of Ecomparts.

• Unauthorized reproduction, copying, or use will result in legal action under applicable IP laws.

13 – Dispute Resolution & Jurisdiction

• All disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

• Customers expressly waive any right to participate in class actions, joint claims, or group litigation against Ecomparts.

14 – Governing Law

• These Terms shall be governed and enforced in accordance with the laws of India, without regard to conflict-of-law principles.

15 – Contact Us

For queries, order-related issues, or support, contact us at:

Ecomparts
📧 Email: support@ecomparts.in
📱 WhatsApp: +91 8920440673
🏢 Address: LG-25, Krishna Complex, Bada Bazar, Gurgaon, Haryana – 122006
GSTIN: 06NRXPS1642R1ZD